Hotel Front Desk Agent
Four Points by Sheraton DFW Airport North
Coppell, TX US
Posted ago
Four Points by Sheraton DFW Airport North
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Field customer complaints when necessary
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
Compensation
$13 - $14
About Four Points by Sheraton DFW Airport North

Four Points is designed for the independent traveler that appreciates an honest, uncomplicated, and casual atmosphere. The associates deliver authentic service with a taste of the local area.

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