Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities should start their application today!

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations

• Floating position, must have the flexibility to work 7-3 pm, 3-11 pm, and 11-7 am weekdays, weekends & holidays

Tru by Hilton Coppell is a new build property that opened on 9/6/19 located at the intersection of I-635 and Belt Line.

1560 Point West Blvd Coppell, TX. 75019