Hotel Front Desk Agent
Quality Inn & Suites - Hwy 280
Birmingham, AL US
Posted ago
Quality Inn & Suites - Hwy 280

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Communicate with housekeeping to make sure guest rooms are ready
  • Mitigate customer complaints as needed
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Must have graduated high school, received a GED or equivalent
Compensation
$10 - $12 hourly
About Quality Inn & Suites - Hwy 280

Quality Inn & Suites Hwy - 280 is a newly renovated hotel located on the corridor of the often busy Highway 280. We have a great team always willing and able to help any guest and employees alike to meet our common goal of excellent customer service.

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