Hotel Front Desk Agent
Hilton Atlanta Perimater
Atlanta, GA US
Posted ago
Hilton Atlanta Perimater
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school graduate, GED recipient, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Exhibits working knowledge of Microsoft Office and reservation management systems
About Hilton Atlanta Perimater

Next to the Highway 19/I-285 intersection, our stylish suites are at the heart of the Perimeter Center business district. We're less than a mile from Dunwoody Metro Station, linking to downtown Atlanta, and Perimeter Mall is 10 minutes away via free shuttle – covering a three-mile radius.

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