Hotel Front Desk Agent
Holiday Inn Alexandria Downtown
Alexandria, LA US
Posted ago
Holiday Inn Alexandria Downtown

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Must have graduated high school, received a GED or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$11 hourly
About Holiday Inn Alexandria Downtown

A family-owned franchise that provides a fun, fair, and safe work environment.

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