Hotel Concierge
Maplewood Hotel
Saugatuck, MI US
Posted ago
Maplewood Hotel
Are you looking for a rewarding career in the hospitality industry to demonstrate your excellent customer service skills and local expertise? Our thriving hotel is looking for a friendly and trustworthy individual to be our new concierge. You are the first person to meet guests upon arrival and will be responsible for checking in guests, making reservations, recommending local activities or restaurants, arranging transportation and any other tasks as needed. Our ideal applicant has exceptional attention to detail and a strong desire to ensure that our visitors have a wonderful stay at our hotel. Apply now if this describes you!
Responsibilities
  • Function as a contact point for guests seeking support or information and taking care of their needs and expectations
  • Advise guests on food and venue recommendations, gather in-depth knowledge about the premises as well as surrounding local venues and businesses
  • Receive guests upon arrival, welcome them to the property, and confirm their reservations
  • Address issues and complaints from guests and find an appropriate answer

The property is a small 15 room inn. Responsibilities may vary upon need.

Qualifications
  • Expertise of the local area to make recommendations for restaurants and other activities
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$15 - $17 hourly
About Maplewood Hotel

Saugatuck's Maplewood Hotel is a unique boutique hotel with a 150- year tradition of exceptional hospitality. Located on Butler Street in the heart of Saugatuck, you are within walking distance of shops, fine dining, galleries, and the Saugatuck Center for the Arts. The hotel is minutes from Oval Beach whether you transport yourself by car or ride the historic Chain Ferry across the Kalamazoo River to climb Mt. Baldhead stairs and walk the dunes.

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