Hotel Banquet Captain
Marriott Schaumburg
Schaumburg, IL US
Posted ago
Marriott Schaumburg

The Chicago Marriott Schaumburg has an exciting opportunity to join our team as a Banquet Captain. Our successful hotel is seeking a dedicated Banquet Captain who is eager to provide our guests with an unforgettable event experience. 

Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions.

Responsibilities

  • Directs the set-up of banquet tables and areas for banquet functions.
  • Reviews all function sheets for last-minute changes. Ensures that all guest requests are promptly addressed.
  • Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager. With direction for the Banquet Manager, assigns stations to servers, assigns side work functions and ensures that all duties are completed before each server signs out.
  • Coordinates and supervises all banquet activities to ensure that each course is served in accordance to the banquet event order.
  • Completes final billing and presents to the customer contact for payment.
  • Ensures that all payments are processed by the Front Desk.
  • Provides prompt, professional and courteous service during banquet meal functions.
  • Functions as the lead server for banquet events.
  • Performs tableside or buffet food service as required. Maintains a clean and orderly workstation.
  • Informs supervisor of guest comments/complaints.
  • Assists banquet associates when needed. Assists in the set-up and breakdown of banquet functions when business demands are high.
  • Cleans tables of all glasses, silver, china, etc. during and after banquet functions.
  • Greets guests and continually monitors to ensure quality guest satisfaction.

Qualifications

  • Prior banquet supervisory experience.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.  
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. 
  • The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 50 pounds.   
  • Must wear required uniform.
  • Must maintain a neat, clean and well-groomed appearance

About Marriott Schaumburg

Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

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