- Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
- Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
- Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
- Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
- Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
- Previous experience managing a team is required; preferably in a hospitality role such as department manager
- 3+ years of experience working in a hotel or the hospitality industry required
- A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
- Possess excellent organizational skills, communication skills, and problem-solving skills
- Proven customer service experience as a manager; strong guest-focused mentality
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
