We're searching for an experienced assistant general manager to help our general management plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
- Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
- Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
- Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
- Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
- Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
- A proven record of experience managing a team, preferably in a hospitality role, is required
- Must have at least 3 or more years of experience in the hospitality field
- Showcase exceptional organizational, communication, and problem-solving skills
- This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
- Proven customer service experience as a manager; strong guest-focused mentality
Hotel Cass - A Holiday Inn Express Chicago - Magnificent Mile provides a wonderful experience with unique accommodations. Amenities include plush bedding, oversize flat-screen TV, complimentary high-speed Internet (10MB) throughout the building, and complimentary Hot Fresh Express Start breakfast.
We would love to have you join our team!
