Host - Busser
Spoon & Cellar
Cincinnati, OH US
Posted ago
Spoon & Cellar

Our popular restaurant is searching for a host with a welcoming smile and a positive customer service attitude to set the tone for our visitors' dining experience. In the restaurant, you will serve our customers by ensuring they are seated quickly, their orders are received, prepared, and delivered in a timely manner, and that tables are cleaned and ready for the next customers. Our hosts are committed to providing great customer experience to our visitors, and our ideal applicant maintains a cheerful and polite approach toward both guests and employees. If you love connecting with others and have a strong sense of responsibility, this job could be right for you. Now is the time to apply!

Responsibilities

  • Greeting guests as they enter, and putting them on a waiting list as necessary
  • Providing guests with menus and answering any initial questions
  • Seating guests at tables or in waiting areas
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
  • Engaging with guests to ensure they're happy with food and service
  • Responding to complaints and helping to resolve them
  • Clearing and resetting tables
  • Answering phone calls, taking reservations, and answering questions
  • Knowledge of the menu
  • Helping out with other positions in the restaurant as needed
  • Providing great customer service


Qualifications

  • High school diploma or equivalent preferred
  • Ability to provide top-notch customer service in a fast-paced environment
  • A positive attitude and ability to work well under pressure with all restaurant staff
  • Does high-quality work while unsupervised
  • Able to work in a standing position for long periods of time
  • Able to safely lift and easily maneuver trays of food when necessary
  • Willing to follow instructions and ask questions for clarification if needed
  • Able to handle money accurately and operate a point-of-sale system
  • Able to work in a busy restaurant environment
  • Restaurant experience a plus
  • OpenTable experience a plus

Compensation
$12 hourly
About Spoon & Cellar

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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