Homeless Services Director
Homeward Bound of WNC
Asheville, NC US
Posted ago
Homeward Bound of WNC

The Homeless Services Director is responsible for all day-to-day operations of the AHOPE Day Center, Street Outreach, and Coordinated Entry. This position directly supervises 3 Program Managers, the AHOPE Program Manager, the Outreach Program Manager, and the Coordinated Entry Program Manager. The AHOPE team is comprised of 1 Program Manager, 5 Case Managers, 1 Crisis Intervention Specialist (AHOPE), and 1 Maintenance Staff. The Outreach Team is comprised of a Program Manager and 3 Case Managers. The AHOPE Day Center provides basic services to individuals in the community experiencing homelessness. AHOPE also provides case management, assessments, and referrals to housing programs for eligible individuals. The Outreach Program provides case management services for clients who are not connected with our AHOPE Day Center. Coordinated Entry collaborates with other homeless/housing service provider agencies in the area and completes required documentation to move clients experiencing homelessness towards housing programs.


  • Oversee all day to day activities of the 3 programs
  • Provide supervision to the AHOPE, Outreach, and Coordinated Entry teams
  • Complete all reporting requirements mandated by funders and internal tracking
  • Conduct ongoing assessment of programs and operations
  • Create and maintain relationships with partner agencies and within local government
  • Attend various community meetings in order to make sure that clients are connected to appropriate resources
  • Manage issues with building maintenance and office equipment
  • Ensure that the facility is properly staffed with employees
  • Work closely with the Volunteer Engagement Specialist to make sure that AHOPE is fully staffed with volunteers
  • Manage program budgets
  • Purchase office supplies and other materials needed to run the programs
  • Meet with clients who present particularly challenging cases
  • Respond to a wide array of community inquiries
  • Engage in an ongoing dialogue with program staff to refine procedures
  • Collaborate with other program directors to coordinate services
  • Run weekly team meetings
  • Perform other duties as assigned

Program Development

  • Build on the program’s history to further case management structure and practices
  • Develop policy as appropriate
  • Monitor and evaluate staff and client safety and wellbeing
  • Incorporate new best practices and requirements into program operations
  • Network with local service providers and attend various community meetings

Staff Supervision and Training

  • Supervise the Program Managers; ensure quality supervision of all staff and compliance with agency and grant policies and procedures including participation in required meetings/trainings, timeliness and accuracy of reporting, tracking quality and quantity of work, and overall professionalism
  • Supervise other program staff including case managers as needed
  • Work with Program Managers to hire and train new staff as needed, as well as corrective action planning and disciplinary action
  • Coordinate regular trainings for staff on topics relevant to their work (e.g. harm reduction, substance use disorders, etc.)
  • Ensure high quality of service delivery to clients

Outcomes Management

  • Ensure outcomes are met for funding/grants as well as internal goals
  • Conduct internal monitoring and data analysis regularly


  • Manage internal reporting and reporting to funders
  • Complete data entry into the Homeless Management Information System (HMIS) to ensure HUD compliance and data quality
  • Manage program-level HMIS reporting

** This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound’s mission of ending homelessness.

Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers an equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.


  • Bachelor’s degree in Human Services or related field of study.
  • At least two years of experience with people experiencing homelessness or populations with high clinical needs
  • Minimum of 3 years supervisory experience
  • Commitment to Homeward Bound’s mission and philosophy of service delivery
  • Excellent communication skills with the ability to positively communicate with all constituents: community members/organizations, homelessness services staff, and clients.
  • Excellent administrative and organizational skills, attention to detail, and strong computer skills
  • Ability to gather and track data to evaluate the efficacy of work and inform future programming
  • A high degree of professionalism; ability to be self-directed and autonomous and to take initiative
  • Strong creative and critical thinking skills; excellent public speaking and presentation skills
  • Strong supervisory skills to manage team dynamics, provide continual training for all staff, and maintain calm in a high-stress environment
  • Commitment to person-centered service delivery

$60,000 yearly
About Homeward Bound of WNC

Homeward Bound is the leading nonprofit organization in Buncombe County focused on ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of stabilizing individuals and families. Since 2006, Homeward Bound has moved more than 2,236 men, women, and children off the streets, out of cars, camps, and shelters, and into permanent housing – 89% have not returned to homelessness.

Our values:

  • We believe in the absolute value and worth of every single human being.
  • We believe that housing is a basic human right, integral to self-worth and dignity.
  • We believe that homelessness is a solvable problem.

Mission: To prevent and end homelessness in our community through permanent housing and support.

For more information, visit: https://homewardboundwnc.org/

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