Holistic Administrative Sales Assistant Support
Wake Up the Planet, LLC
Remote
Posted ago
Wake Up the Planet, LLC

Remote Assistant - Administrative Sales Support Assistant for Holistic Business Consulting Company

Enjoy the flexibility of working from home! This is an exciting opportunity for a heart-centered professional who loves to stay on top of organizing, has a natural talent for top-notch customer service, and creating efficiencies with a workflow to be a part of a coach/consultant small business with a big mission

Experience as a remote assistant, admin/IT, or client care/customer support for an online business required. Please do not apply if you don't have this experience--your application will be deleted to save us both time :)

Our mission is that holistic and integrative medicine options become mainstream in our country, instead of mainly relying on drugs or surgery. We do this by helping holistic health practitioners reach more people and grow their businesses more effectively. Many holistic practitioners went into the profession to help people but not to run a business & they struggle with that. They learn a step-by-step process of getting patients more consistently through our training & mentorship programs.

The format of what we offer includes teleseminars, live speaking, and high-end private and group coaching/mentorship. You will work with someone who is very dynamic, results-oriented, & always open to new ideas. Work in a supportive environment from home.

You pride yourself on being one step ahead of what is needed. you excel with fast-paced and changing priorities to adapt to our client requests and ensure that our clients' experience is a positive one. Your supervisors have told you that you are outstanding with admin and customer service. You are proficient with software and IT troubleshooting things online.

Please only apply If you know how a webinar opt-in sequence works and have online business experience.

*NOTE: If interested, please follow the instructions at the bottom of this posting, or you will not be considered.

Work independently, 35-40 hrs/week, 5 days/week,

About you:

One step ahead (you think ahead about what would be helpful to support your manager), Self-starter, warm, sense of urgency with important things, resourceful, detail-oriented, systems-oriented, creative, heart-centered, passionate, creative, motivated, independent, efficient, conscientious, intelligent, mature, problem solver, compassionate, good listener, flexible. Being top-notch and giving the best customer service is important to you.

Don't apply if you:

Are not used to a busy environment with potentially shifting priorities based on client needs, are not an out-of-the box thinker, detail-orientedness is not your thing (nor is a sense of urgency).

Responsibilities

Client Care Support


  • Respond attentively and with urgency to client requests by email and phone
  • Ensure that our clients receive a warm welcome by phone, are able to access their program materials online, get their pre-work materials in timely, and help with customer service-related matters during their participation in our online programs.
  • Handle refund request or special situations in a friendly, warm, and professional manner

Procedures/Operations Management


  • File emails and organize our procedures. Document our procedures; create templates for different scenarios
  • Review our program materials and take the initiative to streamline/redesign delivery (ie, emails, online portal) for optimal client experience based on client feedback

Admin/IT Support

  • Post pre-scheduled social media posts or videos for our Facebook private groups. Facebook community management and inspire engagement. Be available to troubleshoot IT issues during our online program calls.
  • Help edit and organize our worksheets to look good using our brand look (template provided).
  • Help process sales with sending agreement, training calendar, and welcome email
  • Manage the manager's training calendar (to include schedule of our calls with clients) proactively and with accuracy 
  • Occasional cross-coverage with admin assistant on our team to connect with potential clients to book warm lead appointments (by phone and by email)
  • Metrics reporting

Qualifications

Requirements for this Role


  • Strong administrative, customer service/client care experience preferred--by phone and email.
  • Must be computer savvy.
  • Experience assisting coaches, business consultants, online businesses, or practice management company required.
  • Experience supporting holistic practitioners or medical offices preferred (ie, chiropractors, acupuncturists, health coaches, naturopathic physicians, medical doctors, functional medicine practitioners, dentists, etc), but not required.
  • Enjoy supporting behind-the-scenes PLUS calling to talk to people also.

*Google drive and strong file management and process documentation experience

*Infusion Soft, Helpscout, and WordPress experience a plus (although not a requirement)

Compensation
$15 - $25 hourly
About Wake Up the Planet, LLC

We help passionate DCs, NDs, LAcs, functional medicine practitioners go from frustrated to loving their practice and living a lifestyle they love: https://www.introvertedvisionary.com/

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