HOI Administrative Assistant
Stalwart Insurance
Hurricane, WV US
Posted ago
Stalwart Insurance

This position is responsible for reviewing home insurance policy documents in a timely and accurate matter to assure a high level of customer satisfaction within the home loan process.

Our benefits include.

  • 401(k) with employer match
  • Health, Dental and Vision Insurance.
  • Life insurance
  • Paid time off

Responsibilities

  • Data Entry
  • Review incoming policy documents from various insurance companies and agencies across the nation.
  • Answer customer inquiries via e-mail, fax or telephone in a professional, customer-focused manner.
  • Open and accurately record home policy documents and file as needed.
  • Troubleshooting and problem resolution specific to policies; name changes, mortgagee changes, address corrections, and policy coverage
  • Maintain a professional, calm manner when negotiating with difficult or upset customers.
  • Maintains a high level of confidentiality.
  • Review incoming loan documents for accuracy.
  • Contribute to and encourages others to demonstrate a team focused, values-based, service culture throughout the company.
  • Contributes to effective operations by providing support where needed.
  • Performs other duties as assigned or requested to assure optimum service levels.

Location

  • One location, with office either in Barboursville or Hurricane WV
  • Remote work available

Qualifications

  • This position requires a high school diploma or equivalent. (preferred)
  • The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook),the ability to accurately operate other office equipment.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high performance, fast-paced team environment.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem solving skills.
  • Data Entry Skills.
  • Telephone Skills.
  • Organization and ability to manage time efficiently without supervision is a must!
  • Insurance experience (Preferred)
  • High school or equivalent (Preferred)
  • Microsoft Office: 1 year (Preferred)
  • Insurance industry preferred but not required
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Only full-time employees eligible

Compensation
$12 - $15 hourly
About Stalwart Insurance

Stalwart Insurance isn’t just the name of our firm…it’s who we are; stal·wart /'stôlwərt/ faithful, reliable, solid, and hardworking.

Stalwart Insurance is unique among our competitors in that we welcome accountability from our clients. We are committed to delivering tailored insurance solutions, and personalized services

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