IT Support Desk Technician
Capstone Information Technologies, Inc.
Rochester, NY US
Posted ago
Capstone Information Technologies, Inc.

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team!  And you're in luck! Capstone just combined with four other leading IT companies around the nation, which merged to become Iconic IT. With this merger comes exceptional possibilities in terms of job opportunities and rapid upward mobility for our employees.

Therefore, we are currently looking to fill our Support Desk Technician role with someone who's high-energy, works at a fast pace, has a strong passion for computers and technology, and can be a team player.

The Support Desk Technician will be on Full-Time to staff the customer service department of our information technologies company. The Support Desk Technician will be responsible for responding to and assisting clients with resolving common technical issues, while meeting customer service and response time (SLA) objectives. The ideal candidates will have experience in explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with backgrounds in IT. We offer a competitive salary, bonuses, benefits and generous PTO. If this sounds like a good fit, get in touch with us today!

Responsibilities
  • Works with customers to troubleshoot technical computer issues and fully documents actions and results
  • Configures new PC equipment for customers
  • Updates technical documentation detailing the customer’s computer environment and configurations
  • Performs routine maintenance tasks on PCs and servers. 
  • Must posses excellent customer service skills
  • Participates in team meetings by reporting status of action items and helping to identify and resolve service delivery and customer issues
  • Travels to customer locations to resolve problems and to deliver and install equipment
Qualifications
  • A minimum of one (1) years’ work experience in a IT related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  • A+, Net+ certifications preferred
About Capstone Information Technologies, Inc.

Capstone was founded in 2003 to help businesses, organizations and independent practices get the most out of their technology and allow their networks to just plain work. Over the years, our certified engineers and dedicated support staff have helped hundreds of clients in Western New York relieve their technology worries so that they can concentrate on their company goals and growth. Capstone was named on the Inc 5000 list as one of the nation’s fastest growing companies. In 2018, Capstone celebrated their 15th anniversary in business after back-to-back recognition as one of Rochester’s Top 100 companies by the Rochester Business Journal. Today, Capstone IT is certified as a national Great Place to Work and recognized as a Top Workplace through Rochester’s Democrat & Chronicle. 

Benefits:

  • Company pays 100% medical and dental
  • Company issued laptop
  • 401K Plan

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