The Apple Theory is looking for full-time Guest Support Managers in Wichita, KS.
When guests have questions, they email or call-in. We help people as quickly and awesomely as possible. GSMs handle ID verification, walk guests through check in procedures, answer phone and email messages as soon as they come in, document and solve issues as they arise, coordinate with on the ground teams.
These tasks require a logical brain and a speedy sense for problem solving.
GSM empathizes with others, has a shining personality, is charming on the phone and has the ability to explain and patiently walk others through step by step instructions.
For all guests, our team goal is simple; ensure they have a phenomenal, stress-free and seamless stay while on vacation to visit family, on a weekend getaway, or are visiting for work.
Work is in office in Wichita.
You are a perfect candidate if you :
Bonus points for :