Guest Services Supervisor
Comfort Suites Waco South
Waco,
TX
US
Posted
ago
Comfort Suites Waco South
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!
Responsibilities
- Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
- Maintain a high level of guest satisfaction by overseeing the whole front office activities
- Hire, train, and encourage the teamwork of front-office staff while simultaneously setting strong customer service standards and levels of performance
Qualifications
- Showcase exceptional multitasking, communication, and management skills
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- Over 2 years experience managing a team in a hospitality or customer service role
- Ability to speak English and Spanish is a plus but not required
Compensation
$13 - $16/hr
About Comfort Suites Waco South
We are a hotel company that has been in business for over 30 years. Comfort Suites Waco South located at the circle in Waco has consistently won awards for being among the best in guest satisfaction and meeting standards set forth for the brand. Guest reviews consistently cite that we are among the friendliest and cleanest hotels that they have stayed in. We look forward to you joining us in maintaining that quest to be the best.
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