Guest Relations Manager
Maple Tree Inn, Hogan Hospitality
Sunnyvale, CA US
Posted ago
Maple Tree Inn, Hogan Hospitality

Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next Guest Relations Manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay!

Responsibilities
  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Maintain a high level of guest satisfaction by overseeing the whole front office activities
  • Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
  • Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
  • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
Qualifications
  • Hospitality experience of at least 3 years is required for this role
  • Showcase exceptional multitasking, communication, and management skills
  • High school diploma or equivalent certification required (GED)
  • Over 2 years experience managing a team in a hospitality or customer service role
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service

  • This position is only for candidates that live in or near Sunnyvale, CA

Compensation
$60,000 yearly
About Maple Tree Inn, Hogan Hospitality

Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.

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