Guest Services Representative
Ace Hospitality & Management Company
Tampa, FL US
Posted ago
Ace Hospitality & Management Company
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Mitigate customer complaints as needed
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$11/hr
About Ace Hospitality & Management Company

Mission Statement

Live in the Spirit of Hospitality


Vision Statement

To make lasting memorable moments

for those near and far


Values

Teamwork, Commitment, Community, Passion

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.