Guest Services Representative
Marriott Schaumburg
Schaumburg, IL US
Posted ago
Marriott Schaumburg
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • High school diploma, GED, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$13 - $15
About Marriott Schaumburg

Chicago Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.