Guest Services Representative
Courtyard Biloxi North D'Iberville
D'Iberville, MS US
Posted ago
Courtyard Biloxi North D'Iberville

Assist guests efficiently, courteously and professionally in all Front Desk related functions. To maintain Courtyard by Marriott's high standards of service and hospitality.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Provide the highest quality of service to the customer at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Post guest charges and compute guest bills using GuestView, collect payment and make changes for hotel guests following all cash handling procedures as required by Marriott.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of Marriott Bonvoy Loyalty Program.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Handle safe deposit boxes used by guests per established procedures.
  • Keep lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures.
  • Offer and properly handle requests for wake-up calls.
  • Know how to clean guest rooms to standards.
  • Clean lobby, meeting room, vending room, and back-office area as outlined in the Guest Service Representative Daily Cleaning Responsibilities.
  • Perform shift start-up and end duties; make cash drops.
  • Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems-related complaints or problems.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Keep maintenance informed of all maintenance needs.
  • Pass on guest lost and found inquiries to management or Guest Room Supervisor.
  • Assist in marketing effort by completing Company Tracking.
  • Must wear proper uniform at all times in accordance with the Standards of Appearance.
  • Practice safety standards at all times.
  • Be able to move luggage or packages weighing up to 40 lbs.
  • Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the associate handbook.
  • Perform other duties as assigned, of which the associate is capable.

Qualifications

  • Open availability
  • Communicate effectively verbally and written
  • Team player
  • Guest Satisfaction
  • Service Recovery

Compensation
$12 - $14 hourly
About Courtyard Biloxi North D'Iberville

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