Guest Services Ambassador
Embassy Suites by Hilton Kansas City Overland Park
Overland Park, KS US
Posted ago
Embassy Suites by Hilton Kansas City Overland Park

What makes us different than the other hotels that are getting busier and busier? We know that the hotel world isn't easy, and that applies now more than ever. Hotel staff members work their fingers to the bones to take care of guests, with little to no reward, other than enjoying the job. It is our benefits, insurance, outlook on serving our employees, uncapped bonuses, and our special team that makes US different- the Hilton Embassy Suites Overland Park. The first Embassy Suites ever built in the world!

At our hotel, we give uncapped bonuses for hitting score goals, bonuses for extra duties, referral bonuses, and guaranteed increases at 90 days, and our management team and line-level team have remained solid over the years and stresses of the world these days.

Our newly renovated hotel is looking for a driven hospitality expert with strong communication and outstanding customer service to be a part of our Front Desk/Guest Services team. Working with the Hotel Front Office Manager, you'll be helping to ensure we give the BEST service to our Hilton guests and make their stay as special as possible.

  • Gather financial information and generate occupancy reports for the general manager
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
  • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • High school diploma or equivalent certification required (GED)
  • Possess excellent management skills, communication skills, and multitasking skills
  • Prior hospitality experience of 1 year is required for this position
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
$16 - $21 hourly
About Embassy Suites by Hilton Kansas City Overland Park

We are a newly renovated hotel in a high occupancy market. The management team has been intact at the hotel, and we really are looking forward to having a special person join our team. We are looking for great personalities to be the face of the first-ever built Embassy Suites- a challenge we want you to beat! As a product of internal promotion myself as the GM, I am passionate about service and sharing the hotel world with my employees to help them grow in their careers.


Full-time, includes one of the best of the nation's health insurance programs, dental, and vision, and paid time off. The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night!), Travel discounts, 50% off all food within the Hilton chain, and a yearly manager bonus program. We are a newly renovated hotel looking for great personalities to be the face of the first-ever built Embassy Suites.

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