To assist guests efficiently, courteously, and professionally in all Front Desk related functions. To maintain Courtyard by Marriott's high standards of service and hospitality.

• Provide the highest quality of service to the customer at all times
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures as required by Marriott
• Handle guest mail and messages per established procedures
• Be very knowledgeable of Marriott Bonvoy Loyalty program
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Take reservation requests efficiently
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposit boxes used by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake-up calls
• Know how to clean guest rooms to standards
• Clean lobby, meeting room, vending room, and back-office area as outlined in the Guest Service Representative Daily Cleaning Responsibilities
• Perform shift start-up and end duties; make cash drops
• Ensure all credit cards, cash, and change fund are balanced throughout each shift
• Inform management of any guest or systems-related complaints or problems
• Communicate with incoming staff and management by logging pertinent information in the pass on log
• Keep maintenance informed of all maintenance needs
• Pass on guest lost and found inquiries to management or Guest Room Supervisor
• Assist in marketing effort by completing Company Tracking
• Must wear proper uniform at all times in accordance with the Standards of Appearance
• Practice safety standards at all times
• Be able to move luggage or packages weighing up to 40 lbs
• Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the associate handbook
• Perform other duties as assigned, of which the associate is capable

• FOSSE experience desired. Strong communication skills and a focus on our guests and fellow team members are necessary

Encore Enterprises is an equal opportunity employer with great benefits and a rapidly growing portfolio. To learn more about Encore Enterprises please visit encore.bz