Guest Service Manager
Maple Tree Inn, Hogan Hospitality
Sunnyvale, CA US
Posted ago
Maple Tree Inn, Hogan Hospitality
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!
Responsibilities
  • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
  • Maintain a high level of guest satisfaction by overseeing the whole front office activities
  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
  • Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
Qualifications
  • High school diploma or equivalent certification required (GED)
  • Showcase exceptional multitasking, communication, and management skills
  • Prior hospitality experience of 3 years is required for this position
  • Proven customer service experience with a strong guest-focused mentality
  • Over 2 years experience managing a team in a hospitality or customer service role

  • This position is only for candidates that live in or near Sunnyvale, CA


Compensation
$60,000 yearly
About Maple Tree Inn, Hogan Hospitality

Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.

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