Guest Service Agent
Denver Marriott South at Park Meadows
Lone Tree, CO US
Posted ago
Denver Marriott South at Park Meadows

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Responsibilities

  • Immediately greet guests and offer to assist with their needs
  • Register and assign guests to hotel rooms
  • Establish a method of payment and verify credit
  • Make and confirm reservations
  • Compute bills, collect payments, and make changes for guests
  • Transmit and receive messages, using telephones or PMS system
  • Respond to guest requests in a timely manner
  • Receive and resolve guest complaints, elevating to supervisor if necessary
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
  • Perform bookkeeping activities, such as balancing accounts and conducting audits
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Qualifications

  • High School diploma or equivalent preferred
  • Previous customer service experience or equivalent training required
  • Knowledge of PMS systems preferred


Compensation
$16.50 per hour
About Denver Marriott South at Park Meadows

Surrounded by a plethora of prominent destinations, Denver Marriott South at Park Meadows helps take the stress out of travel. From going on a shopping spree at Park Meadows to having a day full of fun in the city's Entertainment District, you'll find everything you need within just moments of our doorstep. Our on-site Starbucks® provides the ideal opportunity to get your morning off on the right foot with a fresh cup of coffee and delectable pastry. Tantalize your taste buds with an unforgettable meal at Sonoma'z Grill, our restaurant offering various Colorado-inspired cuisine for all three meals in a casual atmosphere. When you need a moment to yourself, there's no better place to unwind than in the serenity of our spacious accommodations featuring a blend of high-tech and high-touch amenities such as marble bathrooms, flat-panel TVs and scenic views of the Rocky Mountains.

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