Guest Relations Specialist
Jenny Rutherford Real Estate
Tybee Island, GA US
Posted ago
Jenny Rutherford Real Estate

We are looking for an energetic and organized Guest Relations Specialist to oversee our vacation rental properties. This person will be the main point of contact for all guests, vendors, and cleaners. They will perform inspections prior to check-ins and after guests check out. They will be responsible for managing the booking calendars, blocking off dates as needed, and ensuring we do not have any double bookings. They will write personalized messages to all guests welcoming them as they stay in our properties. They will be responsible for guest, owner, and vendor relationship services over the phone, via email, and in person. They will ensure everything in the properties is ready for guests to stay and will communicate with guests once they've arrived to see if they need anything else. This person must provide excellent customer service skills and ensure guests have the best experience possible. They'll also be responsible for writing guest reviews and responding to reviews from guests. This person must be great at multi-tasking and have excellent time management skills.

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • High-stress tolerance -- thrives in a fast-paced environment

Responsibilities

  • Confirm online bookings with guests via phone and/or email communications
  • Process reservations, including sending reservation and confirmation letters and running credit card charges as well as maintaining communications with guests prior to arrival, during their visit, and after departure
  • Set up and prepare homes in advance of guest check-ins
  • Provide concierge assistance to guests regarding services, recreation, restaurants, and other activities
  • Provide friendly customer service to guests at check-in, throughout their stay, at check-out, and after departure
  • Prepare guest check-in materials including set-up of after-hours check-in materials with a high level of accuracy
  • Assist guests with problems utilizing in-office resources, online resources, and troubleshooting with the goal of satisfactory resolution
  • Assist in taking an accurate inventory of homes; prepare supply order list; accept delivery of ordered items; assist in timely delivery of correct rental supply inventory to homes; ensure rental supplies are stored and organized in the correct locations
  • Write and send Thank You cards to guests weekly
  • Troubleshoot maintenance issues with guests, co-workers, and homeowners to determine the appropriate course of action
  • Assist guests and homeowners with electronic device use (TVs, remotes, wifi, etc.)
  • Assign vendors to perform repairs and maintenance that is outside the scope of work for the internal team
  • Maintain adequate stock of materials and documents used daily in the office including check-in cards, property maps, mailing labels, dog treats, etc.
  • Maintain files on a daily basis
  • Monitor electronic door locks online daily
  • Perform errands and special projects as requested by supervisor
  • Be available for on-call emergency after-hours phone calls responding to guest concerns quickly and efficiently (shared responsibility rotated with other team members)

Qualifications

  • Customer service experience or retail experience preferred
  • Living somewhere between downtown Savannah and Tybee Island is preferred
  • Persuasive problem solver focused on the end result of exceeding guest expectations
  • Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment
  • Possess the ability to organize, plan ahead and manage workloadss
  • Internally motivated; takes initiative and achieves goals with little or no supervision
  • Successfully multi-tasks, managing many small tasks or processes with attention to the details; like to stay busy and seeks out projects to complete
  • Enthusiastic and loyal team worker; understands the relationship of each team member’s responsibilities for mutually beneficial end results and is a self-starter who can work independently within our standards

Compensation
$33,000 - $36,000 yearly
About Jenny Rutherford Real Estate

At Jenny Rutherford Real Estate, our mission is to provide first-class customer service to our clients as they buy, sell, or invest in properties. We are committed to being there for our clients every step of the way. We are a small business with a very close-knit group of employees. We pride ourselves on integrity, accountability, honesty, trustworthiness, and getting the job done. Plus, we have a very friendly and fun atmosphere that makes for a great work environment! We've been providing top-notch real estate service to Savannah and surrounding areas for years and will continue to do so for years to come.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.