Hotel Front Desk Agent
The Hotel Salem
Salem, MA US
Posted ago
The Hotel Salem
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • Must have graduated high school, received a GED or equivalent
Compensation
$16 hourly
About The Hotel Salem

The Hotel Salem is a vibrant and one-of-a-kind accommodation on the North Shore of Boston. This 44-room boutique Salem hotel is in the middle of the action on the bustling Essex Street pedestrian mall in the city center. Salem's only seasonal rooftop bar and restaurant, offers delicious cocktails, unique tacos, and a raw bar—all served with a view. 

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