Guest Experience Associate
The Cliffside Inn
Newport, RI US
Posted ago
The Cliffside Inn

Lark Hotels is seeking a Guest Experience Associate at our location in Newport, RI, The Cliffside Inn. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$16 hourly
About The Cliffside Inn

Our Newport inn is a charming and luxurious updated Victorian mansion in the heart of the Newport, RI Historic District. With 16 rooms—each of which features a unique layout, design, and furnishings—and breathtaking views over Newport’s famed Cliff Walk, The Cliffside Inn is a striking and enchanting coastal Rhode Island escape just a short walk from Newport shopping and restaurants.

The historic building has been updated with eclectic, artistic details inspired by the life and work of noted 20th-century painter, Beatrice Turner, who made the mansion her summer home from 1907 to 1948. Impeccable hospitality, luxurious rooms, beautiful grounds, and stunning natural scenery make The Cliffside Inn the ultimate Newport escape.

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