Guest Experience Associate
Blue - Inn on the Beach
Newbury, MA US
Posted ago
Blue - Inn on the Beach

Lark Hotels is seeking both full-time and part-time Guest Experience Associates at our location in Newbury, MA, Blue - Inn on the Beach. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Mitigate customer complaints as needed
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Must have graduated high school, received a GED or equivalent
Compensation
$18.00 hourly
About Blue - Inn on the Beach

About as oceanfront as you can get, this unique boutique Newburyport MA hotel is set right on Plum Island beach. A stone’s throw from charming downtown Newburyport, Blue - Inn on the Beach offers a luxury vacation cottage experience with modern amenities right at the start of the sea.

Discover rooms, suites, and private cottages dressed in crisp summer whites with pops of our signature color. Spacious and restful, these Newburyport MA hotel accommodations feature plush beds and comfortable furnishings that beckon you to kick back and forget your responsibilities for a while. Breakfast baskets, a hot tub, and beach loungers will leave you feeling anything but blue.

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