Guest Experience Associate
The Hotel Marblehead
Marblehead, MA US
Posted ago
The Hotel Marblehead

We are seeking a part-time Guest Experience Associate at The Hotel Marblehead, located in Marblehead, MA. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Field customer complaints when necessary
  • Communicate with housekeeping to make sure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$16.00 hourly
About The Hotel Marblehead

The Hotel Marblehead (formerly The Marblehead Inn) is a fresh take on historic accommodations just 16 miles north of Boston. This intimate boutique hotel has all the modern accommodations you desire while preserving the rich history of the home and the great town of Marblehead. The hotel includes a 1 bedroom apartment on the top floor with all utilities included as part of the compensation package.

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