Guest Experience Associate
Kennebunkport Captains Collection
Kennebunkport, ME US
Posted ago
Kennebunkport Captains Collection

Lark Hotels is seeking a Guest Experience Associate at our location in Kennebunkport, ME, Kennebunkport Captains Collection. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. If this sounds like you, apply today!


Shift schedule: Afternoon/Evening | 1 pm-9 pm | Weekends Required

Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
Qualifications
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
Compensation
$16 - $18 hourly
About Kennebunkport Captains Collection

The Kennebunkport Captains Collection (KCC) is a piece of living history—firmly rooted in the culture and tradition of Kennebunkport. KCC is a modern collection of four historic Maine homes formerly owned by leading sea captains.

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