General Manager
Kilwins Chocolates and Ice Cream
Williamsburg, VA US
Posted ago
Kilwins Chocolates and Ice Cream

A general manager at Kilwins will run the daily operations of the store. He/She will ensure the theater kitchen is active at high volume times and that the staff is equipped to provide excellent service. This person will be accountable for meeting budget and projections, and upholding standards and procedures for staff. The staff is generally between the ages of 14-25 years. He/She must understand store culture and values and be able to address personnel issues in alignment with these values. This person will focus on the overall theme of “selling enjoyment” and the values that lead to community growth.


  • Maintains daily operations of retail store
  • Maintains aesthetic, culinary and relational standards
  • Counts down drawers, does day sheets and makes bank deposits
  • Greets and waits on guests to ensure every customer has an enjoyable experience
  • Position the right people in the right places in the store and trains new employees seasonally as necessary to keep positions filled
  • Makes sure that all special orders and ship outs are completed
  • Publishes weekly schedule and manages delegation of tasks and roles
  • Trains employees to fill kitchen roles
  • Collaborates with the owner on yearly and monthly projections and budgets
  • Understands and follows Kilwin’s procedure manual
  • Maintains inventory and accounts for all products sold, taken or given away
  • Manages vendors and ordering
  • (promotional) from the retail store
  • Handles ordering and inventory issues
  • Invests in a Leadership Team (bi-monthly meetings)


  • Must have excellent people/customer skills
  • Must have physical stamina and ability to handle detailed manual tasks
  • Must be able to follow corporate policies and procedures
  • Must have good organizational and follow through skills
  • Must have a constant focus on leadership development
  • Must be able to work with Excel and learn the systems the store uses

$40,000 - $50,000 plus bonuses and tips
About Kilwins Chocolates and Ice Cream

Kilwins is a family-owned confectionary franchise. We cook 80% of our wares in our theater-style kitchen at the front of the store. Our goal is to bring enjoyment to our customers with the additional component of the mission to be a life-giving business. This expresses itself practically in how we relate to local communities and our seasonal employees in their transitions between semesters and summers. We show care for them as humans not just as pegs in the system. We have strict policies surrounding attendance and service to protect store culture. All policies were developed from our core values which focus on honor in the midst of conflict, showing practical care through good communication, supporting personal responsibility in the context of diversity, and valuing each individual's need to dream and set goals. Our work environment is practically detailed, simple in scope, and requires physical and emotional stamina.

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