General Manager
HILTON GARDEN INN TEMPLE
Temple, TX US
Posted ago
HILTON GARDEN INN TEMPLE

We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today!

Hotel General Manager Responsibilities

  • Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.
  • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.
  • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
  • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.
  • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.

Responsibilities

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments.
  • Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
  • Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Develop improvement actions, and carry out cost savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. 
  • Ensure that monthly financial outlooks for Rooms, Food and Beverage, Admin and General, are on target and accurate.
  • Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for the owners and stakeholders.
  • Draw up plans and budgets (revenues, costs, etc.) for the owners.
  • Help in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
  • Act as a final decision maker in hiring key staff.
  • Coordination with HODs for the execution of all activities and functions.
  • Oversee and manage all departments and work closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
  • Assist in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Qualifications

  • High school diploma or equivalent GED; degree in hospitality or related field of study preferred.
  • Must have at least 5 or more years of experience in the hospitality field.
  • Previous experience as a hotel manager, assistant manager, or hotel department manager required.
  • Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
  • Proven customer service experience as a manager; strong guest-focused mentality.


Compensation
$60,000 - $70,000
About HILTON GARDEN INN TEMPLE

Join a team of hospitality professionals who pride themselves on having a serving heart and enjoy a good challenge! We have a successful history of being the best in Central Texas. We enjoy being a part of an industry that is competitive and has the liberty to be creative. We are also part of a healthy brand in Hilton with a rich heritage and deep roots. Because of this relationship we get to enjoy the perks of travel with deeply discounted rates! Our company is growing by leaps and bounds so there is plenty of room for growth!

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