General Manager
Bluebird Sunapee
Sunapee, NH US
Posted ago
Bluebird Sunapee

The General Manager is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, ensuring superior service is provided to all guests and product quality standards are met in an attentive, friendly, efficient, harmonious, and welcoming manner. He or she directly supervises all other year-round or seasonal managers, guaranteeing communication and follow-up between departments and Lark Hotels. 

Responsibilities

  • The high-quality care, well-being, and overall recognition of our guests. Make sure that each guest's experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.
  • Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources.
  • Directly Supervise all Managers to ensure proper completion of all duties while adhering to a specific property and Lark Hotel's policies, procedures, and applicable laws.
  • Responsible for the direct supervision of above departmental employees while working in conjunction with the RM – Lark Hotels to ensure resolution to any and all employee-related challenges or concerns across department lines while adhering to the property and Lark Hotels’ policies.
  • Hiring, training, reviewing, and disciplining departmental personnel up to and including termination of nonmanagement personnel. Ensure all employee paperwork is filled out and communicated appropriately.
  • Promote proper orientation, job, and safety training as well as Green Initiatives.
  • Establish proficiency with Property Management System and address any deficiencies.
  • Provide all daily, weekly, and monthly departmental reports as required.
  • Immerse yourself in the community, create strong business ties with community leaders, and develop programs for the property to leverage these relationships.
  • Ensure procedures are followed for the security of monies, credit and financial transactions, and guest security.
  • Conduct routine inspections of the entire property throughout the shift to ensure the appearance of such areas reflects highly on the hotel, brand, and company. 
  • Execute the annual budget as provided by Lark Hotels.
  • Work in conjunction with the Director of Revenue (DOR) to develop, implement, monitor, and control sales rate strategies. Update and manage selling strategies and product information in all available distribution channels and reservation sources (PMS, website, Chamber of Commerce websites, GDS) Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to the competition.
  • Maximize room revenue with strong selling practices. Provide creative thinking to constantly improve the properties product and services. In conjunction with DOR and Marketing, maintain all rates, packages, and promotions so that they are current and relevant online and in the PMS.
  • Responsible for the collection and accountability of all relevant revenues.
  • Fiscal responsibility in scheduling. Control labor cost based on hotel occupancy, labor percentages, and service expectations.
  • Ensure front desk staff has a working knowledge of constantly changing promotions, rates, room and property descriptions
  • Plan, design, and direct work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement, and timely and direct feedback.
  • Maintain guest feedback program with timely responses to all feedback on paper and online, as well as analyze guest feedback cards and report to RM on guest requests for improvements, while communicating all guest concerns to appropriate department managers for follow-up.
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments.
  • Maintain 2 weeks of departmental schedules. Practice fiscal responsibility in scheduling while always balancing the needs of the guest to hotel occupancies and labor budget. 
  • Perform monthly inventories of all supply needs and ensure that departmental supplies are always on hand and balanced to the needs of The Hotel.  
  • Control departmental operating expenses through good practice, awareness, and controls.
  • Engage your staff daily with at least one 5-minute line-up; discussing successes, opportunities, and goals.
  • Participate in and hold a weekly managers/department-head meeting.
  • Proper maintenance, operation, and training of all departmental systems including PMS, credit card terminal, printers, copiers, telephones, and time-clock.
  • Communicate consistently with department heads, Regional manager, and Lark’s central office on the status of operations and guest concerns.
  • Other duties as assigned by the Regional Manager and Director of Hotels.
  • Protect the assets of the property and Lark Hotels.
  • 55-60 hours per week.

Qualifications

  • Must be eligible to work in the United States of America.
  • Must be at least 18 years of age.
  • Excellent written and verbal communication skills, conveying information and ideas clearly.
  • Proficient in a Mac environment and with Microsoft Office.
  • Proficient with Clock or similar Property Management System.
  • Proficient with Revel or similar Restaurant Management System.
  • Knowledge of and ability to utilize social media to promote the property.
  • Must be able to work with and understand financial information.
  • Strong analytical skills.
  • Be able to work with a variety of colleagues and guests.
  • Be able to take and give direction.
  • Must be neat, courteous, flexible, and extremely detail oriented.
  • Must enjoy and be able to meet the public with poise.
  • Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
  • Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
  • Must be able to meet deadlines.
  • A team player, that is flexible and willing to help support Lark Hotels’ goals and the ability to support other hotel room operations.
  • Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays. 
  • 5 plus years of experience in the hotel division with increasing responsibilities.

Compensation
$60,000
About Bluebird Sunapee

With 51 rooms located in the heart of this beautiful region, Bluebird Sunapee is the perfect, affordable lodging option for families and friends looking to explore everything the area has to offer in all four seasons.

A year-round destination, the Sunapee area of New Hampshire offers everything from 3-season canoeing, biking, and hiking—to alpine skiing and snowboarding, ice fishing, and snowshoeing. With the Mt Sunapee State Park on Lake Sunapee just a short walk behind the hotel and Vail's Mount Sunapee Ski Resort just across the street, Bluebird Sunapee is in the center of the region's best activities.

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