Smoky Vistas LLC is a Sevierville TN-based company specializing in overnight hospitality services and for a diverse portfolio of properties in the Smoky Mountains in East Tennessee. The most visited National Park.

Smoky Vistas Vacation Rentals is a pure vacation rental brand built as a growth vehicle to leverage our direct booking website, and distribution platforms and pursue home vacation rentals. Our vision is to become the dominant and most innovative cabin and condominium, vacation rental management company in the Smoky Mountain Region, and we intend to fulfill this vision by focusing not only on exceeding our guests’ expectations but also meeting the needs of our owners as our number one customer and partner.

POSITION SUMMARY:
We are seeking an experienced and motivated professional to join our team as the GM of Smoky Vistas. This position is based in our Sevierville TN office and is responsible for the overall management and operation of the Smoky Vistas brand.

This role will have a strategic impact on our business and is vital to the growth of the Smoky Vistas brand in the vacation rental market! You will be responsible for every aspect of the business’s day-to-day operations, as well as being responsible for its success.

As the GM, you will be a key leader in our company, working closely with the CEO, supervising a team of staff, and communicating daily with other internal departments, and our valued owners and guests. The ability to motivate and build a strong team, take the lead in identifying and solving problems, and be a bold representative of our brand is essential

Human Resources Management: Exercise direct supervision and effectively manage, motivate, and lead employees, department heads, and supervisors including performance evaluations, wage reviews, training, recruiting, and terminations, as required.

Property Responsibilities: Regularly inspect all units ensuring all Smoky Vistas policies and procedures are implemented and Owner Arrival and Unit Inspection Checklists are completed for each stay to meet our owner/guest service standards.

Sales Marketing: Identify and communicate owner expectations and challenges to the sales & marketing team to prepare goals and objectives for each property, optimize revenue opportunities, and assure compliance with the 90-day forecast policy. In addition, you will oversee the reservations and marketing department to ensure they are up to date with each property, and marketing each unit accurately and effectively.

Owner Relations: Manage and maintain strong long-term relationships with our owners, prepare monthly GM newsletters, and develop, implement, and measure an ongoing, aggressive internal growth and retention plan to increase the rental program inventory.

Knowledge in working with Brightside or a comparable platform, Airdna. Understand the differences between each of the partners (Airbnb, VRBO, Booking.com, etc.) and our direct website booking. Develop and grow relationships with each of the channels of distribution.

• Experience: at least 2 years of vacation rental management experience is a must.
• Knowledge: Extensive knowledge of short-term rental, operating budgets, sales & marketing, reservations, housekeeping, and maintenance operations. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and bottom-line objectives.
• Education:  Management or another related field of study preferred. Specialized training or exposure to short-term rental operations is highly desired.
• Language & Communication Skills: Must have excellent written and verbal communication skills. Ability to read, write and interpret correspondence, reports, proposals, and bids for contracts. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments.
• Reasoning Ability: Must possess good common sense, reasoning, and judgment ability.
• Technical/Computer Skills: Must be proficient in MS Word, Excel, PowerPoint, and email usage. Must have a good working knowledge of the internet and websites. Quickbook knowledge is a bonus!

We exist to impact others to prosper by disrupting the status quo of traditional property management through innovative thinking and technology. It's our goal to create loyal customers, and be the BEST place to work in the industry!

Mission: Impacting Others to Prosper-3rd John 1:2 

Vision: 

• Providing a WOW service for those we serve
• Elevating staff members personally and professionally
• Inspiring others to give of themselves

We are a company that feels passionate that we only hire team members that are hungry, humble, and smart.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.