General Manager
Capstone IT
Buffalo, NY US
Posted ago
Capstone IT

Capstone IT is looking for a General Manager to establish and grow our Buffalo IT practice.  Although Capstone was established in 2003, our growth plans now include establishing a stronger presence in Buffalo, NY.  Capstone provides managed IT services to small and medium businesses at a fixed fee and is headquartered in Rochester, NY. This position requires an entrepreneurial minded executive who is prepared for the fast-paced, hands-on environment of a small business with a startup mindset.  

  • Lead the growth of the Buffalo area by obtaining clients and maintaining a sales plan 
  • Responsible for day to day management of the business 
  • Convert nbsp;prospects to clients; successfully conduct sales calls to both new and existing customers, and use effective closing techniques 
  • Ability to self-generate business leads 
  • Achieving sales goals and KPIs 
  • Responsible for day to day management of the business 
  • Recruit, and train new staff both (sales and technical as the business grows), build a bench of pre-qualified candidates in the Buffalo area 
  • Process improvement – identify trends, bottlenecks and other issues, identify the root cause, implement a solution with teams 
  • Implement, monitor and measure ideas for sales, marketing, process improvement, customer service 
  • Schedule, assign and coordinate work, monitor performance and attitude, give feedback, train, coach, engage, retain and develop people for the best job fit and opportunities
  • Responsible for customer satisfaction 
  • Responsible to maintain and support positive company culture 

Education and/or Experience  

  • At least 5 years related experience is required, preferably in the managed IT services industry
  • Must reside within an area of primary responsibility
  • Must have a valid driver’s license and a mode of transportation available 

Skills, Knowledge and Abilities 

  • Effective mentoring of subordinate staff 
  • Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking 
  • Be prepared for the fast-paced, hands-on environment of a small business with a startup mindset
  • Financial management (budgeting) 
  • Strong problem-solving skills 
  • Time management skills 
  • Change management skills 
  • Behavioral interviewing 
  • Ability to adjust quickly to business requirements 
  • Sales strategy execution 
  • Financial/business acumen 
  • Strategic vision 
  • Results driven 
  • Ability to communicate effectively in person, on the phone and electronically 
Based on experience. Salary with limitless commission.
About Capstone IT

Capstone Information Technologies is a fast-growing company providing IT support and consulting to area businesses for the last 15 years. Capstone is a high-tech company who differentiates itself by providing Extraordinary customer service. Capstone became a certified 'Top Workplace' in 2018. 


  • Company pays 100% medical and dental
  • Company issued laptop
  • 401K Plan

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