Full-Time Hotel Front Desk Receptionist
Homewood Suites Pittsburgh Downtown
Pittsburgh, PA US
Posted ago
Homewood Suites Pittsburgh Downtown

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Handle customer complaints as necessary
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school graduate, GED recipient, or equivalent
Compensation
$13 hourly
About Homewood Suites Pittsburgh Downtown

Located in the trendy Strip District neighborhood, our Homewood Suites Pittsburgh Downtown Hilton™ hotel is convenient for all major businesses and corporations. A variety of dining and entertainment options are easily accessible from our hotel, and Historic Strip District, which offers local flavors and crafts. The hotel is only two blocks from Senator John Heinz History Museum, three blocks from David L. Lawrence Convention Center, and close to PPG Paints Arena, Heinz Field, PNC Park, and Duquesne University.

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