Front Office Supervisor
Marriott Schaumburg
Schaumburg, IL US
Posted ago
Marriott Schaumburg

We’re looking for a positive and professional hotel Front Desk Supervisor to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. Responsible for assisting the Director of Front Office in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

The Front Desk Supervisor will assist the Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

  • Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis. 
  • Participates in training, developing and disciplining of all front office staff. 
  • Maintains records of absences and tardiness.
  • Performs all front office duties including check-in, check-out, reservations, etc. 
  • Maintains a high daily average rate (ADR).
  • Answers inquiries pertaining to hotel policies and services. 
  • Ensures that all required reports are completed and submitted in a timely manner. 
  • Ensures guest satisfaction by responding to and resolving guest complaints. 
  • Is aware of direct competition. 
  • Fills in at the front desk and reservations when staffing needs and hotel needs dictate. 
  • Maintains regular contact with the Housekeeping Department to ensure proper room status. 
  • Fills in for the Assistant Front Office Manager in his/her absence. 
  • Must wear required uniform. Must maintain a neat, clean, well-groomed appearance. 
  • Ensures that staff is in adherence to uniform/grooming standards at all times. 
  • Ensures that all guests are served. 
  • Notifies Front Office Manager of guest comments. 
  • Performs other duties as assigned by management.  

Qualifications

Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Marriott experience preferred.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.   

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.    

About Marriott Schaumburg

Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

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