Front Office Supervisor
Hyatt House Pleasanton
Pleasanton, CA US
Posted ago
Hyatt House Pleasanton

The Hyatt House Pleasanton has an exciting opportunity to join our team as the Front Office Supervisor.

Responsibilities

Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

  • Ensures that all front office associates receive training adequate for the performance of the position.
  • Provides feedback on a continual basis.
  • Participated in the training, developing, and disciplining of all front office staff.
  • Maintains records of absences and tardiness.
  • Performs all front office duties including check-in, check-out, reservations, etc.
  • Maintains a high daily average rate (ADR).
  • Answers inquiries pertaining to hotel policies and services.
  • Ensures that all required reports are completed and submitted in a timely manner.
  • Ensures guest satisfaction by responding to and resolving guest complaints.
  • Is aware of direct competition.
  • Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
  • Maintains regular contact with the Housekeeping Department to ensure proper room status.
  • Fills in for the Assistant Front Office Manager in his/her absence.
  • Must wear the required uniform.
  • Must maintain a neat, clean, well-groomed appearance.
  • Ensures that staff is in adherence to uniform/grooming standards at all times.
  • Ensures that all guests are served.
  • Notifies Front Office Manager of guest comments.


Qualifications

  • Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience.
  •  In-depth knowledge of Front Office and Reservations System procedures.   

About Hyatt House Pleasanton

Located in the Hacienda Business Park, Hyatt House is a residential-style hotel ideal for extended stay travelers to the San Francisco area. Our hotel features large suites with complimentary breakfast, free parking, and a pool and hot tub for relaxation. Our spacious one and two-bedroom suites are designed to create contemporary experiences with separate living and kitchen areas, and modern workspaces. Engaging social spaces to meet with friends or colleagues, meeting rooms, and a prime location all cater to today’s travelers.

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