Front Office Supervisor
Hotel Felix
Chicago, IL US
Posted ago
Hotel Felix

The Hotel Felix is hiring a Front Office Supervisor.

Responsibilities

The Hotel Felix is currently seeking a Front Office Supervisor to assist the Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

  • Ensures that all front office associates receive training adequate for the performance of the position.
  • Provides feedback on a continual basis.
  • Participated in the training, developing and disciplining of all front office staff.
  • Maintains records of absences and tardiness.
  • Performs all front office duties including check-in, check-out, reservations, etc
  • Maintains a high daily average rate (ADR).
  • Answers inquiries pertaining to hotel policies and services.
  • Ensures that all required reports are completed and submitted in a timely manner.
  • Ensures guest satisfaction by responding to and resolving guest complaints.
  • Is aware of direct competition.
  • Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
  • Maintains regular contact with the Housekeeping Department to ensure proper room status.
  • Fills in for the Assistant Front Office Manager in his/her absence.
  • Must wear the required uniform.
  • Must maintain a neat, clean, well-groomed appearance.
  • Ensures that staff is in adherence to uniform/grooming standards at all times.
  • Ensures that all guests are served.
  • Notifies Front Office Manager of guest comments.


Qualifications

  • Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience.
  •  In-depth knowledge of Front Office and Reservations System procedures.   


About Hotel Felix

As downtown Chicago’s first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability.

At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle.

Elements of earth, wind, water, and fire create an immediate sense of relaxation and wellbeing, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel. 

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