Front Office Reservations Specialist
The Inn & Spa at Cedar Falls
Logan, OH US
Posted ago
The Inn & Spa at Cedar Falls

The award-winning Inn and Spa at Cedar Falls is hiring a Front Office Reservations Specialist. Full benefits including paid time off, flexible scheduling, profit sharing, health insurance, as well as travel and food discounts await the perfect candidate. This person must be outgoing and friendly. They must work well in a team setting but are able to make decisions and stay motivated without much supervision. Must be detail-oriented.

Responsibilities

  • Take phone reservations for lodging, spa and dining
  • Give guests directions, recommendations for activities and give general area information
  • Check guests in and out
  • Ring up sales in the gift shop
  • Keep gift shop clean
  • Sort through incoming mail and deliver it to designated area

Qualifications

  • Must be outgoing and friendly both in person and on the phone
  • Must be organized and detail-oriented
  • Must be able to work daytime, evenings, weekends and holidays but- the schedule rotates and is very fair
  • Must be able to pass a drug test and a criminal background check
  • Hotel or customer service experience
  • Customer empathy. You empathize with customers and seek to solve problems from their perspective
  • Enjoy being in a dynamic job where no task is above or below you

Compensation
$11 - $13 hourly
About The Inn & Spa at Cedar Falls

The Inn & Spa at Cedar Falls has been open 34 years. We are a full-service Inn with Inn Guest Rooms, Cottages, Yurts, Cabins and Lodges. We also have an onsite restaurant where we serve breakfast daily to all guests for free. We are open for lunch in the peak season (May through October) and are open for dinner nightly. We have a spa where visitors can get massages, spa facials, scrubs, wraps, etc. 

We have great benefits such as paid vacation, personal time, profit sharing, health insurance and fabulous travel discounts. We also offer discounted meals and spa services as well as free items such as towels and sheets when available.

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