Front Office Manager
Embassy Suites by Hilton Kansas City Overland Park
Overland Park, KS US
Posted ago
Embassy Suites by Hilton Kansas City Overland Park

We are looking for a Front Office Manager to help manage the guest services department of the Embassy Suites in Overland Park. . As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Guest Services department provides professional and friendly service to our customers.


  • A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  • What will I be doing? As a Director of Front Office, you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  • Direct and administer all Front Office operations to include, but not limited to, Guest Assistance, Advance Purchase billing, Gift Shop Ordering & profit evaluations, labor control, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Implement and monitor all corporate marketing programs
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Run and complete daily reports, analyze data, and make decisions based on data
  • Resolve guest issues and concerns to guest satisfaction
  • Recruit, interview, and train team members
  • Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our

Team Members staying true to our Vision, Mission, and Values.

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline


  • Hotel Management Experience (2 years is preferred)
  • Hilton Hotel experience (preferred, but not required)
  • Hotel Front Desk Experience/Customer Service Experience
  • History of achieving and consistently meeting Guest Service and personal goals
  • A demonstrated interest in hotels & career growth
  • Proficiency in Microsoft Office

About Embassy Suites by Hilton Kansas City Overland Park
  • Benefits: Full time, includes health, dental and vision.
  • Hilton Hotels also offers benefits such as $39 - $49 rates for employees with Hilton Hotels across the world, 50% off food and beverage in all of Hilton Hotels, and discounts on Hilton used brands through the employee portal. Join us on our adventure to be the best hotel in the area!

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