Front Office Manager
Hampton Inn & Suites Cincinnati/Kenwood
Kenwood, OH US
Posted ago
Hampton Inn & Suites Cincinnati/Kenwood

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Shifts will primarily be from 1p-9p but may change due to personnel needs. Weekend availability is a must.

Responsibilities

  • Respond to all guest requests, complaints, and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Complete weekly ordering for the gift shop.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Prepare employee Schedules according to business forecast payroll budget guidelines and productivity requirements.
  • Develop employee morale and ensure training of Front Desk personnel.
  • Focus the Front Desk Department on their role in contributing to the guest service scores.

Qualifications

  • Hotel experience required, Hilton experience preferred.
  • Supervisory experience is required.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling workplace problems, including anticipating identifying and solving problems as necessary.
  • Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.

Compensation
$16 - $18 per hour
About Hampton Inn & Suites Cincinnati/Kenwood

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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