Front Office Manager
Next Level Physical Therapy
Hamilton Township, NJ US
Posted ago
Next Level Physical Therapy

Are you comfortable talking to people? Are you an assertive self-starter who is excellent at planning and organizing? We're hiring a Front Office Manager to provide administrative and operational support to the team. Someone who will lead and help us achieve our organizational goals. Your role is key to ensuring clients have a positive experience, that the appointment schedule is full, and that everything is neatly organized and up-to-date. Ideal candidates are proactive, have positive energy, love people, and are interested in playing a big role in the vision of our organization. If this sounds like you, apply below!

WHY JOIN OUR TEAM?

  • Great company culture. We are a team of passionate individuals who love helping people
  • We are aligned in our goals and mission. We support each other to provide exceptional service to clients
  • We value the support and have meetings weekly for training so everyone is supported
  • Health insurance (vision and dental), 401K, PTO, vacation days

Culture and Environment
Our culture is built for success. We believe that if the culture is supportive, the team will be uplifted, and that positive energy will feed into our patients. 

How are we built for success?
Communication: Our foundation is built on communication. We have numerous outlets to ensure everybody has a safe space to be heard. We have weekly reviews, one-on-one meetings, team meetings, virtual workspaces, and project management software that allows our team to be supported and successful

Team Meeting: We get together as a team each week to review our weekly and monthly goals, reflect on our success, and identify areas that need improvement. Any issues are addressed together as a team

Communication Training: Our patient's belief in the process is crucial to their recovery. The team meets weekly to improve their communication skills so that our patients are always bought in. These sessions involve script review, role play, and objection handling to ensure that we are doing our best to guide clients on their journey

Structured Onboarding: Success in this role at Next Level requires high levels of clinical and communicative skill. We structure individualized onboarding plans to ensure you are prepared to succeed in the role. The plan includes educational modules, masterclasses, as well as one-on-one training sessions

Team Fellowship: It's important to de-stress and connect outside of work. Whether it's dinner at Top Golf, bowling, or going out for BBQ dinner, we have social events where we get together and just have fun

Next Level Core Values
Kindness

  • Be kind and considerate. Respect others
  • Be supportive and encouraging
  • Bring positive energy to your interactions. Don’t impose your stress on others

Positivity

  • Focus on positivity and don’t tolerate negativity
  • Believe in yourself. You don’t need validation from others
  • Prioritize positive relationships

Gratitude

  • Be grateful. Never lose sight of the amazing things in your life

Flexibility

  • Stay flexible and open to change
  • Don’t make little things big things. Avoid unnecessary stress and drama
  • Keep it light and have fun

Growth

  • Pursue growth and learning

Awareness

  • Take responsibility for how your thoughts and actions affect yourself and those in your life
  • Listen intently and create space for others to express themselves
  • Be aware of where you invest your energy. Maintain focus and be purposeful in your actions

Responsibilities

  • Communicate the value of our services (in person and on the phone) to ensure clients are committed to showing up to their appointment
  • Successfully handle objections and resistance
  • Provide an exceptional waiting room experience for our clients
  • Ensure that people who call requesting appointments are placed on the schedule
  • Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved
  • Ensure that all payment is collected and all necessary documentation is stored
  • Keep the schedule full to maximize efficiency and revenue for the clinic

Qualifications

  • Administrative and Customer Service/Sales experience
  • Impeccable time management skills, organizational skills, interpersonal skills, and communication skills
  • Comfortable being held accountable
  • Experience using technology and computers

Compensation
$43,000 - $47,000
About Next Level Physical Therapy

We are the nation’s leading pain solution offering world-class physical therapy service for active adults and athletes aspiring to get back to doing what they love.


We are on a mission to be the best physical therapy experience in the world. We are a young company that has risen to the top quickly. Since opening 6 years ago, we have been voted BEST PT CLINIC every year (2017-2021). We love what we do and aspire to high standards. This has led to a strong record of success and massive growth.


Check us out:

www.mynextlvl.com

www.facebook.com/mynextlevelpt/

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