Front Office Assistant
The Maine Criminal Defense Group
Biddeford, ME US
Posted ago
The Maine Criminal Defense Group

We are seeking a full-time Front Office Assistant for our Criminal Defense Law Firm. This is a hybrid position of a highly-skilled receptionist and legal assistant. This position is only for people with an outstanding ability to communicate empathy in person and over the phone, as well as the ability to triage calls and situations. Our growing firm desires a multi-tasker who delivers a great first impression via phone, zoom, and in-person. We pride ourselves on our excellent relationships with clients, professional partners, and the community. Exceptional client service is always expected. 

This is not a remote position!

Responsibilities

The Front Office Assistant's job functions entail triaging calls, processing mail, legal documents, emails, and outgoing calls. The position is also the first face and voice for the firm for receiving calls and making calls to courts and agencies, meeting and greeting former, current, and potential new clients (PNC) and other callers/guests/visitors on the telephone, in person when they visit our office, or via Zoom. The person in this position maintains the standards and protocols prescribed by the management team in our policies and procedures.

  • Triaging Incoming Calls
  • Intense Scheduling and Managing Calendars
  • Communicate with Courts, District Attorney Offices, all outside agencies, and potential and existing clients
  • Prepare and Manage Paper and Electronic Legal Documents
  • Greets and communicates with visitors via phone, Zoom, and in-person
  • Keep the office area neat
  • Mail Processing
  • Back up team members

Qualifications

  • You must be available to work in our Biddeford location and be in the office Monday - Friday
  • You must have strong administrative skills and be detailed oriented
  • You must be comfortable working with various computer programs, databases, and systems 
  • You don’t think making coffee or getting our guests a beverage is beneath you
  • You must be a positive, high-energy team player who is results-oriented
  • You know how to smile before you answer a phone and know why this is important
  • You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority
  • You see an opportunity for an organization where others see a mess
  • You are eager to learn new tasks and computer systems
  • You value doing it right the first time, so proofread your work and double-check details
  • You know what happens in the office, stays in the office 
  • You genuinely care about clients and want to deliver an experience that turns them into raving fans. 
  • You must care about something and have goals in life

Compensation
$18 - $22 hourly
About The Maine Criminal Defense Group

We are a small boutique law firm that has been in business since 2010. With a great reputation for excellence in the legal community, we offer full-time employees paid holidays, paid time off, employer-paid health benefits, and participation in the firm's Simple IRA retirement plan including up to a 3% match by the employer. 

Interested candidates must submit the following documents in PDF format only:

A current resume and a cover letter containing the subject line "I'm your next front office assistant!" Your cover letter should answer the following questions in bullet-point format:

​• What you think it takes to be a successful Front Office Assistant.

​• What are your goals 1 year, 3 years, and 5 years from now.

​• What are the most important qualities of working with a team.

Those we select for further consideration will participate in a written interview, participate in a phone, zoom interviews, and provide professional references.

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