Front End/Reception Caregiver Support Staff
PAW Health-24 Hour Animal Care Center
Mosinee, WI US
Posted ago
PAW Health-24 Hour Animal Care Center

Do you have a passion for helping others and animals through high-quality communication? Then you’re a great fit for the Caregiver Support Staff position on our team! You’ll act as the first point of contact for the business, answer phone calls, educate caregivers(clients), check-in patients, communicate triage updates, fulfill check-out responsibilities and help us with other operational duties to keep everything running smoothly.

This role is available available as both a full-time or a part-time position, including daytime and nighttime shifts.

As PAW has become more involved in providing care to the community our need for more Caregiver Support Staff continues to grow. We recognize the importance of strong caregiver and patient relations. Leading the industry, PAW has created a culture of support and equality to maximize successes in patient care and it all begins when the caregiver walks through the door. The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive of one another. If you’re looking for a role where you make a difference every day, start your application today.

Responsibilities
  • Respond to incoming phone calls and emails and make sure the right people receive all important information
  • Assist with other administrative tasks, such as data entry, copying, filing etc.
  • Keep the front office secure by ensuring all visitors follow the proper sign-in procedures
  • Manage incoming and outgoing mail and handle deliveries
  • Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions

  • Caregiver Support Staff communicates directly with caregivers by phone and in-person to coordinate patient arrivals and communications with medical staff
  • Caregiver Support Staff facilitates patient movement from the reception area to central triage
  • The Caregiver Support Staff receive and send patient medical records to primary care facilities
  • The Caregiver Support Staff complete final invoicing procedures

Qualifications
  • Exhibits working knowledge of Microsoft Office and basic computer skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • Displays impeccable interpersonal, time management, organizational, and customer service skills

Education and Experience:

  • High School Degree or equivalent
  • Part-time position ideally has one (1) year of experience in customer service, within veterinary is a bonus
  • Constructive Exchange:
  • Has the ability to solicit, process, and integrate inputs and ideas from peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
  • Computer Skills:
  • Demonstrates proficiency in the use of computers, practice management software, and standard work/spreadsheet software. Must be able to utilize or learn scheduling modules/software

Certificates, Licenses, and Registrations:

  • None required for this position


Compensation
$15 - $16 Hourly
About PAW Health-24 Hour Animal Care Center

PAW Health Network is a 24-Hour Animal Care Center that provides an array of services offered to the community. These services include the following: walk-ins, routine care, emergency care, urgent care, and massage therapy. We have numerous relationships and contracts with local organizations that we are extremely active in. PAW believes utilizing Certified Veterinary Technicians is the future of veterinary medicine and as we become more involved in providing care to the community our need for more Certified Veterinary Technicians continues to grow. The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive to one another. If you are looking to begin or continue your career in an environment where you are valued, encouraged to be successful, and thrive while leading the industry with your care team, then please apply.

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