Front Desk Supervisor
Holiday Inn Express Hotel & Suites Richwood
Walton, KY US
Posted ago
Holiday Inn Express Hotel & Suites Richwood
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Make sure to adhere to the front desk budget and put in orders for office supplies as needed
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Generate occupancy reports and compile financial information for the general manager
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Applicants must have a high school diploma or GED
  • Bookkeeping skills and experience with MS Office a plus
  • Showcase exceptional multitasking, communication, and management skills
  • Hospitality experience of at least 1 year is required for this role
Compensation
$14 - $14.50 hourly
About Holiday Inn Express Hotel & Suites Richwood

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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