Front Desk Supervisor
Marriott Schaumburg
Schaumburg, IL US
Posted ago
Marriott Schaumburg

Marriott Schaumburg is hiring a Front Desk Supervisor.

Responsibilities

The Front Desk Supervisor will assist the Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

  • Ensures that all front office associates receive training adequate for the performance of the position
  • Provides feedback on a continual basis
  • Participated in the training, developing, and disciplining of all front office staff
  • Maintains records of absences and tardiness
  • Performs all front office duties including check-in, check-out, reservations, etc.
  • Maintains a high daily average rate (ADR)
  • Answers inquiries pertaining to hotel policies and services
  • Ensures that all required reports are completed and submitted in a timely manner
  • Ensures guest satisfaction by responding to and resolving guest complaints
  • Is aware of direct competition
  • Fills in at the front desk and reservations when staffing needs and hotel needs dictate
  • Maintains regular contact with the Housekeeping Department to ensure proper room status
  • Fills in for the Assistant Front Office Manager in his/her absence
  • Must wear the required uniform
  • Must maintain a neat, clean, well-groomed appearance
  • Ensures that staff is in adherence to uniform/grooming standards at all times
  • Ensures that all guests are served
  • Notifies Front Office Manager of guest comments

Qualifications


Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Marriott experience preferred.

About Marriott Schaumburg

Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

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