Front Desk Supervisor
Renissance Chicago O'Hare
Chicago, IL US
Posted ago
Renissance Chicago O'Hare

The Renaissance Chicago O'Hare Airport Hotel is hiring a Front Desk Supervisor.

Responsibilities

The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction.

Essential Job Tasks:

1. Assists in the operations of the Front Desk by supervising all Guest Service associates.

2. Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.

3. Fills in at the Front Desk during busy periods or when staffing needs dictate.

4. Performs other duties as assigned by management.

OTHER TASKS

1. Must be able to convey information and ideas clearly

2. Must be able to evaluate and select among alternative courses of action quickly and accurately

3. Must work well in stressful, high-pressure situations

4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Working Conditions

Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.

Qualifications

  • Prior front desk supervisory experience
  • Marriott experience preferred


About Renissance Chicago O'Hare

A revitalizing stay awaits at Renaissance Chicago O'Hare Suites Hotel. We offer a complimentary shuttle to and from Chicago O'Hare International Airport (ORD) and an ideal location near the Rosemont Theatre, the Fashion Outlets of Chicago, and the Donald E. Stephens Convention Center. In the morning, grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings. Keep up your workout routine at our 24-hour fitness center or in the indoor pool. Guests hosting conferences and weddings love our contemporary ballroom and meeting venues with high-tech amenities. Our hotel near Chicago Airport offers 362 spacious suites with separate living areas, room service, and luxurious amenities. Renaissance Chicago O'Hare Suites Hotel warmly welcomes you to experience our extraordinary level of service

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