Front Desk Supervisor
Boston, MA US
Posted ago

Front Desk Supervisor - The Freepoint Hotel

Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay!

  • Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
  • Maintain a high level of guest satisfaction by overseeing the whole front office activities
  • Hire, train, and encourage the teamwork of front-office staff while simultaneously setting strong customer service standards and levels of performance
  • Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
  • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • Have superb communication skills, management skills, and multitasking skills
  • Prior hospitality experience of 3 years is required for this position
  • At least 2 years in a supervisory role in hospitality or customer service capacity
  • Must possess a high school diploma or equivalent certification (GED)
About HHM

HHM is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country. HHM is a leading manager of Marriott, Hilton, IHG, and Hyatt brands, and also operates over 30 independent luxury and lifestyle hotels. The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

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