Front Desk Representative
NewcrestImage
Dallas, TX US
Posted ago
NewcrestImage
Do you have a passion for service and love to put a smile on people’s faces? Then you’re a great fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers who are interested in working in a high-energy environment with growth opportunities and flexible hours, start your application today!
Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
Compensation
$12-$15
About NewcrestImage

Check us out at NewcrestImage.com/career/

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